FAQ
Frequently Asked Questions
What is Fynelle-boutique?
Fynelle-boutique is a Belgian fashion store focused on timeless, elegant style inspired by the "Old Money" aesthetic. Our collections combine luxurious materials like Cashwool® and Softey® suede with classic design and exquisite craftsmanship.
What are your shipping costs and delivery times?
Free Shipping: We offer free shipping within the UK.
Delivery Time: Orders are typically delivered within 4–11 business days and consist of:
- Processing time: 1–3 business days for order handling, quality control, and packaging.
- Shipping time: 3–8 business days depending on the delivery address.
What is your return policy?
At Fynelle-boutique, we want you to be completely satisfied with your purchase. If you're not, we offer easy returns and exchanges.
Return window: You may return or exchange items within 30 days of purchase, provided the following conditions are met:
- Items must be in new and unused condition.
- They must not be washed and must have original tags intact.
- They must not show signs of wear, stains, odor, or other damage.
Non-returnable items: White garments, underwear, swimwear (except bikini tops), and accessories cannot be returned or exchanged.
How to return: Please include your name or order number in the package so we can process your return quickly.
Return address:
Scheldestraat 36,
9636, Nederzwalm-Hermelgem,
Belgium
Which payment methods do you accept?
We accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express
- Apple Pay
How can I track my order?
You can track the status of your order via our order tracking page. Enter your tracking number to view updates.
How do I contact you?
If you have questions or need assistance, you can reach us via:
E-mail: info@fynelle-boutique.com
Customer service hours: Monday to Friday from 9:00 AM to 5:00 PM